UX and Customer Service Technology with Filippo Lovatti

Summary

Filippo Lovotti, head of UX in the Customer Service Tech team at Zappos, joins us to talk about what exactly is UX, how technology should be used to help people, as well as some delicious Italian food! Learn more about Filippo on his website which can be found here. And be sure to check out his podcast “The Industry of UX”

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