Recorded live December 15th, 2020 Filippo Lovotti, head of UX in the Customer Service Tech team at Zappos, joins us to talk about what exactly is UX, how technology should be used to help people, as well as some delicious Italian food! Learn more about Filippo on his website which can be found here. And be sure to check out his podcast "The Industry of UX" Become a patron! - Support the show on Patreon - Be sure to visit our Merch Store -

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